Privacy Policy

1.Introduction

Bond Aviation Holdings, LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit or use our website (bond.co), mobile applications, owner portal, or other digital properties, or otherwise interact with us regarding fractional aircraft ownership, aircraft-management, flight, concierge, customer support, marketing, or related services (collectively, the “Services”).

This Policy applies to personal information we process about prospective owners, owners, passengers, guests, representatives, travel coordinators, website visitors, vendors, and other individuals who interact with us.

This Policy does not apply to:

Personal information processed in an employment or applicant context, which may be addressed in a separate applicant and workforce privacy notice;
Information processed by third parties that operate independently of us, including third-party websites, products, services, payment processors, aviation authorities, airports, fixed-base operators, or other providers, except as described in this Policy; or
Information that is not personal information under applicable law, including information that has been deidentified or aggregated in a manner that does not reasonably identify or relate to an individual.

2.Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual. The information we collect depends on your relationship with us and how you interact with the Services.

We may collect the following categories of personal information:

Identifiers and contact information: name, alias, postal address, email address, telephone number, account name, IP address, other online identifiers, company name, and job title;
Government identification: passport or other government ID details;
Financial information: Payment card information, bank account information, tax documentation, and other payment, billing, financing, or transaction information;
Personal characteristics: date of birth, place of birth, citizenship, residency, sex, weight, and languages spoken;
Customer account and commercial information: account credentials, ownership interest and program details, billing and transaction information, products and services purchased or considered, flight history, flying habits and preferences, and catering, ground transportation, accommodation, and hotel preferences;
Health-related information: dietary, allergy, and mobility needs that you or your representative share with us so we can serve you safely;
Travel and operation information: itineraries, travel plans, flight dates and times, departure and arrival locations, routing, passenger manifests, baggage information, flight-service requests, and information relating to ground transportation, accommodations, catering, and other concierge arrangements, including for guests traveling with you;
Internet and network activity: browsing history, search history, and information about how you interact with our Services and advertising;
Geolocation data: approximate location derived from an IP address and precise device-location information that you authorize through an application or device setting. We may also process aircraft operational and location information in connection with flight operations;
Communications: records of your calls, emails, text messages, and other communications with us — calls may be recorded where the law allows;
Views, opinions and feedback: survey responses, feedback, complaints, and other information you choose to share with us; and
Inferences and preferences: inferences or preferences derived from other personal information, such as likely service, communication, travel, or marketing preferences, where permitted by law.

If you provide us with personal information about another person—such as a family member, colleague, guest, employee, or travel companion—you represent that you have authority to provide the information and, where required, to communicate this Policy to that person.

Sensitive personal information. Depending on applicable law and the specific information involved, certain information described above may be considered sensitive personal information. This may include government-issued identification and passport information, citizenship or immigration information, financial-account information, account credentials, precise geolocation, and health-related or disability-accommodation information. We use and disclose sensitive personal information only as reasonably necessary and proportionate to provide the Services; support safe and secure flight operations; comply with legal obligations; prevent fraud, security incidents, and unlawful activity; establish, exercise, or defend legal claims; and for other purposes permitted by applicable law.

3.Sources of Personal Information

We may collect personal information from the following sources:

Directly from you. For example, when you inquire about fractional ownership, create or maintain an account, enter an agreement, provide passenger or travel information, request or schedule a flight, use our digital Services, make a payment, communicate with us, or participate in a survey or event.
From people acting or traveling with you. This may include an owner, authorized representative, assistant, travel coordinator, family member, colleague, guest, or other person who provides information in connection with flight or concierge arrangements.
Automatically through digital services. We and our service providers may collect information through cookies, pixels, software-development kits, log files, and similar technologies when you use our websites, portals, applications, emails, or other digital Services.
From service providers and business partners. This may include flight-operations vendors, aircraft-management providers, fixed-base operators, ground-transportation providers, caterers, hotels, payment processors, customer-relationship-management providers, communications providers, security providers, analytics providers, and marketing partners.
From affiliates. We may receive information from our affiliates and entities under common control.
From public and third-party sources. We may obtain information from publicly available sources, government authorities, business-contact databases, referral sources, service providers, and other third parties, where permitted by law.
From legal, security, and regulatory sources. We may receive information from aviation, airport, customs, immigration, security, law-enforcement, insurance, or other authorities and sources where necessary or appropriate for legal compliance, safety, security, fraud prevention, insurance, claims management, or incident response.

4.How We Use Personal Information

We may use your personal information for the following purposes:

To market, offer, sell, administer, and support fractional ownership interests, aircraft-management arrangements, and related services.
To establish, maintain, and secure accounts; verify identity and authority; administer ownership and member relationships; and provide customer and concierge support.
To plan, schedule, coordinate, operate, and support flights and related travel services, including passenger manifests, crew and flight-attendant coordination, catering, baggage, ground transportation, accommodations, and other requested arrangements.
To accommodate dietary restrictions, allergies, mobility needs, disability-related requests, and other information voluntarily provided to enable safe and appropriate service.
To process payments, maintain accounting and transaction records, detect and prevent fraud, and manage financing or other commercial arrangements.
To comply with applicable aviation, security, customs, immigration, border control, tax, financial reporting, recordkeeping and other legal obligations.
To communicate with you about inquiries, ownership, accounts, flights, itinerary changes, service arrangements, payments, surveys, customer service, this Policy, and other operational or relationship matters.
To send marketing and promotional communications.
To operate, maintain, protect, test, analyze, troubleshoot, improve, and personalize our Services, websites, systems, operations, and customer experience.
To measure the performance of our websites, digital communications, and advertising, and to provide or measure targeted advertising.
To maintain the security and integrity of our Services, aircraft operations, facilities, personnel, systems, accounts, and business; prevent, investigate, and respond to fraud, security incidents, unlawful conduct, and safety or operational incidents; and protect the rights, property, and safety of Bond, our customers, passengers, personnel, and others.
To conduct internal audits, quality assurance, training, analytics, and business planning.
To establish, exercise, or defend legal claims; enforce our agreements; and respond to legal process or government requests.
To evaluate, complete, or facilitate an actual or contemplated financing, investment, merger, acquisition, sale, reorganization, bankruptcy, or other corporate transaction.
To create deidentified or aggregated information. We may use and disclose deidentified or aggregated information for lawful business purposes and will maintain and use deidentified information in deidentified form and will not attempt to reidentify it except as permitted by applicable law.
For another purpose disclosed at the time of collection or with your consent where required by law.

Use of artificial intelligence. We may use artificial intelligence, machine learning, or similar technologies to support the purposes described above, such as assisting with customer-service operations, data analysis, fraud prevention, security, quality assurance, or operational planning.

Telephone call recording. We may record telephone calls with you, including calls you place to us and calls we place to you, concerning your membership, reservations, travel arrangements, and customer service. We use these recordings to accurately document your requests and arrangements, provide customer service, train personnel, and support quality assurance. By agreeing to the call recording provision in your membership agreement, you consent to recording as described in that provision. We also provide notice of recording at the beginning of recorded calls. If you do not wish to be recorded, please tell our representative before discussing your request.

5.How We Disclose Personal Information

We may disclose personal information described in Section 2 to the following categories of recipients for the purposes described in Section 4 and as otherwise permitted or required by law:

Affiliates. Our current or future affiliates, parents, subsidiaries, and entities under common control.
Service providers and contractors. Vendors that provide services for us, including technology, cloud hosting, cybersecurity, communications, customer relationship management, payment processing, accounting, professional services, data analytics, marketing, and customer support.
Aviation and travel partners. Aircraft-management and flight-operations providers, crew and flight-attendant providers, fixed-base operators, airports, maintenance providers, ground handlers, caterers, hotels, ground-transportation providers, and other entities that support flight operations or requested travel and concierge services.
Government, regulatory and aviation authorities. Aviation, transportation-security, customs, immigration, border-control, tax, law-enforcement, and other governmental or regulatory authorities when required or permitted by law.
Professional advisors and insurers. Lawyers, accountants, auditors, consultants, insurers, and other professional advisors.
Marketing, analytics, and advertising partners. Analytics, advertising, social-media, and marketing partners in connection with measurement, promotion, and targeted advertising as described in Section 6.
Other parties for legal and safety reasons. We may disclose information when we believe disclosure is necessary or appropriate to comply with law or legal process; protect the safety, rights, property, or security of Bond, our personnel, customers, passengers, or others; prevent, investigate, or respond to suspected fraud, security incidents, or illegal activity; or enforce our agreements.
Corporate transaction participants. Parties and advisors involved in an actual or contemplated investment, financing, sale, merger, acquisition, joint venture, reorganization, bankruptcy, or transfer of all or part of our business or assets.
Other persons or entities at your direction or with your consent. Parties to whom you direct us to disclose information or with whom you otherwise authorize us to share information.

We may disclose deidentified or aggregated information that does not reasonably identify you for lawful business purposes. The categories of personal information we disclose will depend on the nature of your relationship and interaction with us. For example, we may disclose travel and operational information to aviation and travel partners to arrange or support a flight; government-identification and manifest information to authorities where required for travel, security, customs, or immigration purposes; financial information to payment processors and professional advisors; and digital information to analytics or advertising partners as described in Section 6.

6.Cookies, Online Tracking and Advertising Choices

We and our service providers may use cookies, pixels, web beacons, embedded scripts, log files, software-development kits, and similar technologies to operate and secure our digital Services; remember preferences; understand usage; analyze traffic; improve our Services; and measure and deliver advertising. These technologies may collect information such as IP address, browser and device information, online identifiers, pages viewed, links clicked, interaction data, referring and exit pages, and approximate location derived from IP address.

Cookie choices. You may manage non-essential cookies through the “” link. Most browsers also allow you to delete or block cookies through their settings. If you block or delete cookies, some features of our digital Services may not function properly. Your browser settings may not control all third-party tracking technologies. Our mobile apps do not use cookies, but may use device identifiers and software development kits (SDKs) for functionality, analytics, and maps. You can manage push notifications, location access, and app tracking permissions through your device settings. Uninstalling the app stops all further collection through it.

Targeted advertising and sale/sharing. We may disclose certain identifiers and internet or electronic-network activity to advertising and analytics partners through cookies and similar technologies to help deliver or measure targeted advertising. Depending on applicable law, these disclosures may constitute “targeted advertising,” a “sale,” or “sharing” of personal information. We do not sell personal information for monetary consideration. You may opt out of these activities by using the “” link or by submitting a request as described in Section 10.

Opt-out preference signals. Where required by applicable law, we honor browser-based opt-out preference signals, such as the Global Privacy Control, for the browser or device from which we receive the signal. Where required by applicable law, we will treat a valid signal as a request to opt out of the sale or sharing of personal information and/or targeted advertising for that browser or device. If we can associate the signal with a known account, we will apply it to the account as required by applicable law. You may need to enable the signal separately on each browser and device. We do not respond to browser “Do Not Track” signals because there is no commonly accepted standard for them.

Marketing communications. You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at concierge@bond.co. You may continue to receive non-promotional communications, including communications about ownership, accounts, flights, safety, transactions, and our ongoing relationship.

Text messages. If you consent to receive text messages, you may opt out at any time by replying “STOP” to a message or contacting us at concierge@bond.co or (954) 930-1500. Consent to receive marketing text messages is not a condition of purchasing products or services. We may send a confirmation of your opt-out request. We do not share text-message opt-in data or consent with third parties for their own marketing purposes. We may disclose text-message information to service providers, mobile carriers, and other parties as necessary to operate the messaging program, comply with law, or protect the security and integrity of the program.

7.Security and Retention

We use administrative, technical, and physical safeguards designed to help protect personal information against unauthorized access, use, alteration, disclosure, or destruction. Because no security measure is completely secure, we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary and proportionate to fulfill the purposes described in this Policy, including to provide the Services; maintain ownership, flight, financial, safety, and operational records; meet aviation, customs, immigration, tax, legal, regulatory, audit, and recordkeeping obligations; resolve disputes; enforce agreements; and protect our rights and the rights of others. The applicable retention period depends on the nature of the information, the purpose for which it was collected, the sensitivity of the information, the duration of our relationship, and applicable legal and operational requirements.

8.Children

Our digital Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our digital Services without parental consent where required by law.

We may collect personal information about a minor when a parent, guardian, owner, or authorized travel coordinator provides it for a minor passenger in connection with flight arrangements, safety, security, travel-document, legal, or service-accommodation requirements. We process that information only as reasonably necessary for those purposes and as permitted by applicable law.

If you believe a child has provided personal information to us in a manner inconsistent with this Policy, please contact us using the information in Section 12.

9.Third-Party Services

Our Services may link to or integrate with third-party websites, applications, platforms, or services. This Policy does not apply to third parties’ privacy practices. We encourage you to review the privacy policies of those third parties before providing them with personal information.

10.U.S. Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

Confirm, know and access. Confirm whether we process your personal information and obtain access to it, including a copy in a portable format where required by law.
Correct. Request correction of inaccurate personal information we maintain about you.
Delete. Request deletion of personal information we collected about you, subject to applicable legal and operational exceptions.
Opt out of certain processing. Opt out of the sale or sharing of personal information for targeted advertising. In connection with such advertising, we may share the following categories of personal information with marketing partners: (a) device information and identifiers, such as unique advertising identifiers and cookies, and IP address; (b) usage information, such as browsing history; (c) location information, such as city; and (d) inference data. We do not otherwise sell your personal information, and we have no actual knowledge of selling or sharing personal information of minors under 16 years of age to non-affiliated third parties without affirmative consent We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects about consumers.

We will not discriminate against you for exercising applicable privacy rights. However, certain information is necessary to provide ownership, flight, and related services. If you ask us to delete or restrict use of information that is necessary to provide the Services, we may be unable to provide or continue providing some Services.

How to submit a request. To exercise a privacy right, please email us at concierge@bond.co, or call us at (954) 930-1500. For opt-outs relating to targeted advertising, sale, or sharing, you may also use the “” link, as described in Section 6. Please identify the right you wish to exercise and provide sufficient information for us to understand and respond to your request. We will respond to your request within the timeframe required by applicable law. If we need more time, we will notify you as required by law.

Verification. We may need to verify your identity before fulfilling access, correction, deletion, or certain other requests. Our verification process will vary depending on the nature of the request, the sensitivity of the information, and the risk of harm from unauthorized disclosure or deletion. We may request information such as your name, contact information, account or ownership details, information about recent interactions with us, and a signed declaration under penalty of perjury where permitted by law. We will use verification information only for verification and fraud-prevention purposes.

Authorized agents. Where permitted by law, you may authorize an agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may require you to verify your identity directly with us, unless applicable law provides otherwise.

Appeals. If we deny your request, you may appeal by contacting us at concierge@bond.co and writing “Privacy Rights Appeal” in the subject line. Please describe the decision you are appealing and why you believe it should be reconsidered. We will review the appeal and respond within the period required by applicable law. If your appeal is denied, we will provide information about any further review or complaint options that may be available to you.

11.Additional Information for Individuals in the EEA, Switzerland, and United Kingdom

This section applies only to individuals in the European Economic Area (“EEA”), Switzerland, and the United Kingdom (“UK”) when Company processes their personal data subject to applicable European or UK data-protection law.

Controller. Bond Aviation Holdings LLC is the controller of your personal data for purposes of applicable European and UK data-protection law. You may contact us at privacy@bond.co.

Legal bases. We process personal data:

To perform a contract with you or take steps at your request before entering into a contract, including to administer ownership arrangements, accounts, flights, concierge services, and payments;
To comply with legal obligations, including aviation, safety, security, customs, immigration, tax, and recordkeeping obligations;
For our legitimate interests or those of third parties, where those interests are not overridden by your rights and interests, including to operate, secure, improve, and protect our business and Services; prevent fraud; manage customer relationships; and establish, exercise, or defend legal claims; and
With your consent where required, including for certain marketing communications, non-essential cookies, and certain accommodation information where required by applicable law.

Where we process special-category personal data, such as health or disability-accommodation information, we will do so only where an applicable condition under data protection law is satisfied, including with your explicit consent where required or where processing is necessary to protect vital interests, comply with legal obligations, establish, exercise, or defend legal claims, or otherwise as permitted by applicable law. You may withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

Your rights. Subject to applicable law, you may request access to, correction of, erasure of, restriction of, or portability of your personal data. You may also object to processing based on legitimate interests and object at any time to processing for direct marketing purposes. Where processing is based on consent, you may withdraw consent at any time. You may exercise these rights by contacting us as described in Section 10. You also have the right to lodge a complaint with the data-protection supervisory authority in the country where you live, work, or believe an infringement occurred.

International transfers. We are based in the United States, and we may transfer personal data to the United States and other countries that may not provide the same level of protection as your home jurisdiction. Where required, we use appropriate safeguards for such transfers, such as adequacy decisions, the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism. You may contact us for further information about applicable transfer safeguards.

12.Contact Us and Changes to This Policy

If you have questions, concerns, or requests regarding this Policy or our privacy practices, contact us at:

Bond Aviation Attn: Privacy Team concierge@bond.co

We may update this Policy from time to time to reflect changes in our privacy practices, technologies, legal requirements, or Services. When we do, we will post the updated Policy and revise the “Last Updated” date. If required by applicable law, we will provide additional notice of material changes before they take effect.